CO6I, EE5I, EJ6I, IF6I, ME5I
22509
Multiple Choice Questions (MCQs)
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1 Advantages of written communication are- (A) It gives evidences about event
- (B) It provides permanent record for future
- (C) Reduces chances of misinterpretation
- (D) All of the above
2 _____________ requires intuition and good judgment
- (A) Planning
- (B) Decision making
- (C) Communication
- (D) Controlling
3 Supervisor has to advise troubled employee to improve his performance. Which function of management he is performing-
- (A) Motivation
- (B) Personal counseling
- (C) communication
- (D) controlling
4 Personal Counseling is a very effective tool for troubled employee when-
- (A) he lost his interest in job and gives poor performance
- (B) he is facing personal problem
- (C) inferiority complex is developed
- (D) all above
5 Supervisor can counsel his employee by- 1. sharing worker feelings 2. understand his problem 3. giving him extra facility. 4. changing his job position
- (A) 1&2
- (B) 2&3
- (C) 3&4
- (D) 1&4
6 Which of the following law is a relating to Industrial Relations?
- (A) Minimum Wages Act 1948
- (B) Workmen Compensation Act 1923
- (C) Factories Act 1948
- (D) Industrial Disputes Act 1947
7 The Factory act is applicable to the premises wherein …….. or more workers are employed without the use of power.
- (A) 5
- (B) 10
- (C) 15
- (D) 20
8 Which of the following Schedules of Industrial Disputes Act 1947 indicates “The matters within the jurisdiction of Labour courts”?
- (A) The First Schedule
- (B) The Second Schedule
- (C) The Fifth Schedule
- (D) The Third Schedule
9 Lay off indicates the temporary inability of an employer to avail the services of the employee due to following reasons except:
- (A) Non availability/shortage of material, fuel or power
- (B) Accumulation of excess stocks
- (C) Breakdown of machinery
- (D) Relief to an employee from his monotonous job
10 —– is the temporary removal or suspension of the employee from his job during period of emergency.
- (A) Transfer
- (B) Lay off
- (C) Discharge or Dismissal
- (D) all of the above
11 Following are the methods to improve discipline except:
- (A) Effectively communicate the rules and policies to all employees and the penalties to be inflicted for breaking the rules
- (B) Positively motivate the employees.
- (C) Separating or removing the employee from the pay roll
- (D) Give rewards and recognition to disciplined employees
12 Discipline is necessary in all efficient organizations for following factors except
- (A) Encourage employees to behave sensibly at work.
- (B) Effectively realize or attain the objectives of the organization
- (C) Help employees to learn the requirement of their job
- (D) Wealth creation and expansion of plant
13 Decision related to policy matter taken at higher level of management after careful analysis and evaluation of various alternatives like capital expenditure, decision related to pricing, expansion and change in product line etc. are the type of following type of decision;
- (A) Programmed Decision
- (B) Non-Programmed Decision
- (C) Major Decision
- (D) Strategic Decision
14 Following are the general steps of which management activity. Step 1: Defining the problem. Step 2: Searching for alternative course of action. Step 3: Evaluating the alternatives, Step 4: Selecting one alternative
- (A) Decision making & Problem solving
- (B) Planning & organizing
- (C) Directing & controlling
- (D) None of the above
15 Following statements related with Decision making are valid and correct except: 1. A Decision is a course of action or inaction selected to meet the requirements of solution. 2. Decision making is an intellectual activity, because it calls for both judgment and imagination to select one from many alternatives. 3. A Decision is in act of choice wherein a manger forms a conclusion about what must be done under a given situation. 4. Decision making involves only one alternative.
- (A) 1,3 & 4 are incorrect statements
- (B) All of the above are incorrect statements
- (C) Only 4 is incorrect statement
- (D) All of the above are correct statements
16 A —– is a conclusion of a process by which one chooses between two or more available alternative courses of action for the purpose of attaining goals.
- (A) Organizing
- (B) Decision Making
- (C) Controlling
- (D) Designing
17 Read the following statements and identify the correct option for characteristics suited to the statements: 1. It is the knacks of getting other people to follow you and to do willingly the things you want them to do. 2. It means to inspire confidence & trust so that there is maximum cooperation from the employees within the control of manager. 3. It is the ability to persuade others to seek defined objectives enthusiastically.
- (A) Leadership Qualities
- (B) Quality of Supervisors
- (C) Responsibility of Top-level Management
- (D) None of the above
18 Following types of information is passes through the foreman.
- (A) Vertically Upward
- (B) Vertically Downward
- (C) Both a & b
- (D) None of the above
19 A ——–is the person who actually gives practical shape to the policies of the enterprise with the help of workmen
- (A) Foreman/Supervisor
- (B) Gang Manager
- (C) First Link Manager
- (D) Speed Manager
20 ____________________is a vital link or mediator between management & worker.
- (A) Supervisor
- (B) Gang Manager
- (C) First Link Manager
- (D) Speed Manager
21 A —– is a generally designated by supervisor (in most of the industries) is a person in charge of and coordinator of, the activities of the group of workers engaged in a one type of task.
- (A) First Line Manager
- (B) Foreman
- (C) Time Keeper
- (D) Gang Manager
22 In case of piecework, due to non-availability of fixed minimum piece rate, the employer has to pay —– to the employee.
- (A) Negotiated Rate
- (B) Over time rate
- (C) Minimum time rate
- (D) Lump sum amount
23 Every control system has at least four elements, viz.:
- (A) Detector or Sensor, Assessor, Effector and Communication Network.
- (B) Actuators, Control Unit, Sender, Receiver
- (C) Sensor, Transducer, Transformer, Control Unit
- (D) Communication Network, Decoder, Encoder, Receiver
24 Management audit is a technique to keep a check on the performance of:
- (A) Company
- (B) Management of the company
- (C) Shareholders
- (D) Customers
25 Controlling function of an organization is:
- (A) Forward looking
- (B) Backward looking
- (C) Forward as well as backward looking
- (D) None of the above
26 An efficient control system helps to:
- (A) Accomplishes organizational objectives
- (B) Boosts employee morale
- (C) Judges accuracy of standards
- (D) All of the above
27 Following are the corrective actions might involve in Control Process by Management except:
- (A) training of employees if the production target could not be met
- (B) assigning of additional workers and equipment to the project
- (C) permission for overtime work
- (D) Fire the worker who failed to achieve target
28 —–is an important principle of management control based on the belief that an attempt to control everything results in controlling nothing.
- (A) Management by Objectives
- (B) Management by Exception
- (C) Participative Management
- (D) Critical Path Method
29 “A good control system ensures that employees know well in advance what they are expected to do and what are the standards of performance on the basis of which they will be appraised.” This statement focuses on which importance aspect of Controlling:
- (A) Improving Employee Motivation
- (B) Judging accuracy of standards
- (C) Accomplish organizational goals
- (D) Making efficient use of resources
30 Control must be tailored to following factors except:
- (A) Plans and positions
- (B) The individual managers and their responsibilities
- (C) Leadership & Motivation
- (D) The need for efficiency & effectiveness
31 There are following types of control except:
- (A) Pre-Control
- (B) Concurrent Control
- (C) Feedback Control
- (D) Advanced Control
32 The advanced and quantitative technique used for managerial control is —–
- (A) PERT
- (B) Budget
- (C) Operational Audit
- (D) BEA
33 The traditional device which is widely used for managerial control is —–
- (A) Budget
- (B) Break Even Analysis
- (C) Statistical Data
- (D) All of the above
34 Control that takes place before work is performed is known as —–
- (A) Pre-Control
- (B) Concurrent Control
- (C) Feedback Control
- (D) Advanced Control
35 “One of the most frustrating situations managers can find themselves in is knowing that something is going wrong in their company/agency/department and not knowing exactly where the responsibility for the trouble lies”. This type of problem is relating and responsible with which of the management function:
- (A) Planning
- (B) Controlling
- (C) Organizing
- (D) Coordinating
36 The following list is some of the common mistakes supervisors have made while trying to delegate except:
- (A) Unclear Delegation
- (B) Supervise too closely
- (C) Improper selection of subordinates
- (D) Motivate the subordinates for active involvement
37 Effective supervisors getting out and understanding the day-to-day operation firsthand. He knowing his people as individuals and being known by them. Real involvement on the part of the supervisor reaps two advantages. First, it will provide his with knowledge about his section that is unobtainable any other way. Secondly, frequent interaction with people promotes what managerial experts call a “therapeutic climate” –the supervisor demonstrates concern for the workers” daily performance,
- (A) To get involved
- (B) To open up for communication
- (C) Give a chance to subordinate for development
- (D) To provide feedback
38 Any control system has four important elements. Which element helps in comparing the actual results with the standard or expected results?
- (A) A detector
- (B) An assessor
- (C) An effector
- (D) Communication network
39 The day-to-day activities of an organization are controlled by:
- (A) Management Control System
- (B) Operational Control System
- (C) Both (a) and (b)
- (D) None of the above
40 By what process do managers influence other members of an organization to implement organization’s strategies?
- (A) Motivation
- (B) Training
- (C) Management Control
- (D) Leading
41 Following are not the causes of deviation in controlling process?
- (A) Newly purchased machinery
- (B) Obsolete Machinery
- (C) Defective process and physical condition of physical equipment
- (D) Defective Machinery
42 Leadership is a function of all the following factors except:
- (A) Work group
- (B) Product or Service
- (C) Leader
- (D) Situation
43 When management pays attention to more important areas and when day to day routine problems is looked after by lower-level management, it is known as:
- (A) Management by Objectives
- (B) Management by Exception
- (C) Participative Management
- (D) Critical Path Method
44 In the process of controlling management certain steps are normally taken which includes: 1. analyze the actual performance 2. finding out the reasons for discrepancies 3. evaluating the performance 4. establishing the standards of work performance, the correct sequence in which these steps are usually taken is:
- (A) .4,1,2,3
- (B) 1,4,2,3
- (C) 1,4,3,2
- (D) 4,1,3,2
45 Which of the following is the origin of any motivated behavior?
- (A) Need
- (B) Drives
- (C) Goals
- (D) Wants
46 The higher quality of managers and their subordinates the less the need for —–
- (A) Direct control.
- (B) Preventive control
- (C) Tactical control
- (D) Strategic control.
47 Can banking be treated as an industry?
- (A) Yes, as a public utility service
- (B) No as there is no production Activity in banking
- (C) No as Banking comes under finance ministry
- (D) No as finance sector has different regulator
48 The General Manager’s meeting was most likely a result of the following management function:
- (A) Organizing
- (B) Planning
- (C) Decision-Making
- (D) Controlling
49 Leadership can —– subordinates to help the organization achieve its goals.
- (A) Motivate
- (B) Communicate
- (C) Direct
- (D) All of the above
50 Which type of decision making is carried out by lower-level management and deals with specific day-to-day processes?
- (A) Top level decision making
- (B) Operational decision making
- (C) Administrative decision making
- (D) Mid-level decision making
51 The process by which a sender transmits content is known as —–
- (A) Encoding
- (B) Decoding
- (C) Feedback
- (D) Receiver
52 According to Abraham Maslow, the most elevated / higher type of need is —–
- (A) Self-actualization
- (B) Physiological
- (C) Esteem
- (D) Safety
53 It is interesting and inspiring to know about N. R. Narayan Murthy, Ex-Chairman of Infosys, an IT legend, institution builder, a leader par excellence and embodiment of directing abilities. He started his career as head of the computer center at IIM, Ahmadabad. He started Infosys, a small software company along with his friends in 1981 and turned it into a global IT company by 2002. He was the chief mentor, CEO of the company for two decades. During that time, he took the company to unimaginable
- (A) Managers are important but leaders are vital for lasting organizational success.
- (B) A leader not only commits his followers to organizational goals but also pools needed resources, guides and motivates subordinates to reach the goals.
- (C) A leader maintains personal relations and helps followers in fulfilling their needs. He provides needed confidence, support and encouragement and thereby creates congenial work environment.
- (D) All of the above
54 Some examples of employee recognition are as below except one:
- (A) Congratulating the employee for good performance
- (B) Displaying on the notice board or in the company newsletter about the achievement of employee.
- (C) Installing award or certificate for best performance.
- (D) Firing an employee for giving suggestions for improvement
55 HCL Technologies has formulated a rather innovative approach to management, where employees come before customers. Every employee ranks their boss, their boss’s boss, and at least three other company managers on a 1-to-5 scale. Then the results are posted online for everyone to see. This company realizes that satisfied and secure employees can best focus on customer success. HCL has formed new strategic alliances, and is embarking on a rather innovative approach to shared risk with customers.
- (A) Leadership & Team Work
- (B) Motivation & Controlling
- (C) Directing & Controlling
- (D) Motivation & Organizing
56 According to Harold Koontz and Heinz Weinrich “Leadership is the art or process of ___________”. This is defined by:
- (A) influencing people so that they will strive willingly and enthusiastically
- (B) influencing people towards the achievement of group goals
- (C) A & B both
- (D) None of the above
57 Motivation refers to the way in which urges, drives, desires, aspirations, strivings or needs direct, control and explain the behavior of human beings. This is defined by:
- (A) William G. Scout
- (B) Mc Farland
- (C) Dubin
- (D) Fred Luthans
58 According to William G. Scout, Motivation means —–
- (A) a process of stimulating people to action to accomplish desired goals
- (B) a process of directing people to action
- (C) a process of setting goals for workers to action
- (D) None of the above
59 Following are certain statements about a good leader. Rectify the statement which is found to be incorrect. (a) He is empathetic and listens to others. (b) He is competent thus, does everything alone. (c) He has to be very good-looking else people will not like him. (d) He likes to generate team spirit and works with the people as a team.
- (A) a & d – Incorrect
- (B) a, b & c – Incorrect
- (C) b & c – Incorrect
- (D) all the above – Incorrect
60 Identify the following type of communication on the basis of channel, direction and mode of communication. “A typist informs his fellow typist during the lunch-break about the rude behavior of her supervisor.”
- (A) Formal, Downward, Verbal
- (B) Formal, Upward, Verbal
- (C) Informal, Horizontal, Verbal
- (D) Informal, Horizontal, Verbal
61 Identify the following type of communication on the basis of channel, direction and mode of communication. “The sales assistants discussing with his friend regarding customers” behavior.”
- (A) Formal, Downward, Verbal
- (B) Formal, Upward, Verbal
- (C) Informal, Horizontal, Verbal
- (D) Informal, Horizontal, Verbal
62 Identify the following type of communication on the basis of channel, direction and mode of communication. “The supervisor sending an explanation to the General Manager stating the performance of his department.”
- (A) Formal, Downward, Verbal
- (B) Formal, Upward, Verbal
- (C) Informal, Horizontal, Verbal
- (D) Informal, Horizontal
63 Identify the following type of communication on the basis of channel, direction and mode of communication. “The General Manager seeking explanation from a supervisor for poor performance in his department.”
- (A) Formal, Downward, Verbal
- (B) Formal, Upward, Verbal
- (C) Informal, Horizontal, Verbal
- (D) Informal, Horizontal, Downward
64 The control process is based on _____________
- (A) Clear standards
- (B) disciplinary action
- (C) Misleading standards
- (D) All of the above
65 Empowerment means_____
- (A) giving employees the authority
- (B) giving employees the responsibility
- (C) to respond quickly to customer requests by giving authority and responsibility
- (D) All of the above
66 The most effective leader is one who:
- (A) makes managerial decisions without consulting others
- (B) works with managers and employees to make decisions
- (C) has the leadership style most appropriate to the situation and the employee involved?
- (D) none of the above
67 Coordinating people and human resources to accomplish organizational goals is the process of:
- (A) planning.
- (B) directing.
- (C) management
- (D) leadership
68 Principal of Taylor and Fayol are mutually complementary. One believed that management should not close its ears to constructive suggestion made by the employees, while the other suggested that a good company should have an employee suggestion system, whereby suggestions which result in substantial time or cost reduction should be rewarded. Identify and explain the principles of Taylor and Fayol referred in the above paragraph.
- (A) Cooperation
- (B) Team Work
- (C) Initiative
- (D) All of the above
69 Which of these statements best describes the concept of reinforcement (strengthening or forced)?
- (A) Rewards are negative reinforcements.
- (B) Punishment and reward are both reinforcements.
- (C) Punishment cannot be reinforcements
- (D) Punishment can never be fair
70 Which of the following is an advantage of group decisions making?
- (A) Compromise & bargaining happens
- (B) Quick decision making
- (C) Time required is more
- (D) Variety of approaches to find possible problem solutions
71 Supervisors have the tendency to spend most of their time on this function:
- (A) Directing
- (B) Controlling
- (C) Planning
- (D) Staffing
72 The upper limit of employees or subordinates a supervisor can effectively manage is called:
- (A) Span of control
- (B) Span of manpower
- (C) Span of organization
- (D) Span of functions
73 Which of the following will help motivate employees?
- (A) Compromise on poor performance
- (B) Ask for performance and set standards
- (C) Use positive reinforcement, and generalize it
- (D) Use the same methods of reinforcement for everyone
74 Which of the following three factors affects an employee’s motivation?
- (A) Attitude, interests and needs
- (B) Attitude, interests and salary
- (C) Attitude, interests and working conditions
- (D) Attitude, needs and salary
75 While taking disciplinary action, you should —–
- (A) Argue with the employee
- (B) Allow employee to speak for the others involved
- (C) Make the disciplinary process as formal as possible
- (D) Enforce policies and rules with consistency
76 The following is (are) the element(s) of control
- (A) Authority and knowledge
- (B) Guidance and direction
- (C) Constraint and restraint
- (D) All of the above
77 ——-is a process of influencing people.
- (A) Motivation
- (B) Leadership
- (C) Delegation
- (D) Controlling
78 The old control technique(s) which were used through years is (are)
- (A) Unity of policies
- (B) Break-even analysis
- (C) Budgetary control
- (D) All of the above
79 Communication barrier(s) in the international environment is (are)
- (A) Loss by transmission
- (B) Loss by poor retention
- (C) Poor listening
- (D) All of the above
80 The external factor(s) that limit control is (are)
- (A) govt. policies
- (B) Market changes
- (C) Economic changes
- (D) All of the above
81 Which of the following would be included in the “controlling function”?
- (A) measuring results against corporate objectives
- (B) explaining routines
- (C) setting standards
- (D) giving assignments
82 Empowerment is related to:
- (A) planning
- (B) organizing
- (C) directing
- (D) controlling
83 Motivation is related to:
- (A) planning
- (B) controlling
- (C) leading
- (D) tactical decisions
84 Supervisory management spends most of his/her time:
- (A) planning and controlling.
- (B) directing and controlling
- (C) planning and organizing
- (D) organizing and controlling
85 Guiding and supervising the efforts of subordinates towards the attainment of the organizational goals describes the function of:
- (A) planning
- (B) organizing
- (C) directing
- (D) controlling
86 Directing function of management embraces activities of:
- (A) issuing orders to subordinates
- (B) supervising subordinates
- (C) providing leadership and motivation to subordinates
- (D) all of these
87 Adequate motivation of employees results in:
- (A) fostering in-disciplines among the subordinates
- (B) boosting the morale of the subordinates
- (C) decreasing the productivity of subordinates
- (D) all of these
88 Establishing standards, comparing actual results with standards and taking corrective actions are the steps included in the process of:
- (A) planning
- (B) controlling
- (C) directing
- (D) organizing
89 The last function in the sequence, which culminates in the attainment of organization objectives is:
- (A) organizing
- (B) coordinating
- (C) controlling
- (D) planning
90 In comparison to top level managers, a first -line supervisor will spend more time in:
- (A) direction of subordinates
- (B) policy making
- (C) public relations
- (D) long range planning
91 Which level of management would be most involved in the function of directing and controlling?
- (A) top
- (B) middle
- (C) lower
- (D) all of these
92 Elaborating decisions can —–
- (A) Create confusion among workers
- (B) Avoid confusion among workers
- (C) Create problems to workers
- (D) Increase work load of workers
93 The decision making for controlling of any process has several characteristics. Which of the following wing is NOT typically included?
- (A) it is goal oriented
- (B) it occurs in sequential chains
- (C) it occurs over time
- (D) it cannot be learned in the classroom
94 The decision-making process is conducted in three different ways. Which is NOT a typically method?
- (A) intuitively
- (B) based on judgment
- (C) by fate
- (D) by a problem-solving process.
95 The decision making for the purpose of controlling is made up of:
- (A) diagnosis
- (B) discovery of alternatives
- (C) analysis of alternatives
- (D) all of these
96 Following are the ways to elaborate decisions —–
- (A) Write on notice board
- (B) In written format
- (C) In meetings
- (D) All of the above
97 Creative behavior is made more likely:
- (A) when it is rewarded
- (B) when the level of stress is appropriate
- (C) when adequate time is available for considering a problem
- (D) All of these
98 Participation of groups while decision making and elaborating decisions is helpful in minimizing deviations but one disadvantage of group participation in decision making is ——
- (A) too much time required
- (B) knowledge available
- (C) motivation of the members
- (D) effect on morale
99 Top management decision making for the purpose of controlling is distinctively characterized by:
- (A) more uncertainty and less reliance on judgment
- (B) more uncertainly and greater reliance on judgment
- (C) less uncertainly and greater reliance on judgment
- (D) less uncertainly and less reliance on judgment
100 Guidelines for establishing vertical layers include all but which one of the following:
- (A) keep the number of levels to a minimum
- (B) place decision making at the highest level it can be efficiently handled
- (C) avoid duplication in the chain of command
- (D) authority and responsibility should be clearly defined.