Multiple Choice Questions (MCQs)

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1   Advantages of written communication are
    (A)   It gives evidences about event
    (B)   It provides permanent record for future
    (C)   Reduces chances of misinterpretation
    (D)   All of the above

2   _____________ requires intuition and good judgment
    (A)   Planning
    (B)   Decision making
    (C)   Communication
    (D)   Controlling

3   Supervisor has to advise troubled employee to improve his performance. Which function of management he is performing-
    (A)   Motivation
    (B)   Personal counseling
    (C)   communication
    (D)   controlling

4   Personal Counseling is a very effective tool for troubled employee when-
    (A)   he lost his interest in job and gives poor performance
    (B)   he is facing personal problem
    (C)   inferiority complex is developed
    (D)   all above

5   Supervisor can counsel his employee by- 1. sharing worker feelings 2. understand his problem 3. giving him extra facility. 4. changing his job position
    (A)   1&2
    (B)   2&3
    (C)   3&4
    (D)   1&4

6   Which of the following law is a relating to Industrial Relations?
    (A)   Minimum Wages Act 1948
    (B)   Workmen Compensation Act 1923
    (C)   Factories Act 1948
    (D)   Industrial Disputes Act 1947

7   The Factory act is applicable to the premises wherein …….. or more workers are employed without the use of power.
    (A)   5
    (B)   10
    (C)   15
    (D)   20

8   Which of the following Schedules of Industrial Disputes Act 1947 indicates “The matters within the jurisdiction of Labour courts”?
    (A)   The First Schedule
    (B)   The Second Schedule
    (C)   The Fifth Schedule
    (D)   The Third Schedule

9   Lay off indicates the temporary inability of an employer to avail the services of the employee due to following reasons except:
    (A)   Non availability/shortage of material, fuel or power
    (B)   Accumulation of excess stocks
    (C)   Breakdown of machinery
    (D)   Relief to an employee from his monotonous job

10   —– is the temporary removal or suspension of the employee from his job during period of emergency.
    (A)   Transfer
    (B)   Lay off
    (C)   Discharge or Dismissal
    (D)   all of the above

11   Following are the methods to improve discipline except:
    (A)   Effectively communicate the rules and policies to all employees and the penalties to be inflicted for breaking the rules
    (B)   Positively motivate the employees.
    (C)   Separating or removing the employee from the pay roll
    (D)   Give rewards and recognition to disciplined employees

12   Discipline is necessary in all efficient organizations for following factors except
    (A)   Encourage employees to behave sensibly at work.
    (B)   Effectively realize or attain the objectives of the organization
    (C)   Help employees to learn the requirement of their job
    (D)   Wealth creation and expansion of plant

13   Decision related to policy matter taken at higher level of management after careful analysis and evaluation of various alternatives like capital expenditure, decision related to pricing, expansion and change in product line etc. are the type of following type of decision;
    (A)   Programmed Decision
    (B)   Non-Programmed Decision
    (C)   Major Decision
    (D)   Strategic Decision

14   Following are the general steps of which management activity. Step 1: Defining the problem. Step 2: Searching for alternative course of action. Step 3: Evaluating the alternatives, Step 4: Selecting one alternative
    (A)   Decision making & Problem solving
    (B)   Planning & organizing
    (C)   Directing & controlling
    (D)   None of the above

15   Following statements related with Decision making are valid and correct except: 1. A Decision is a course of action or inaction selected to meet the requirements of solution. 2. Decision making is an intellectual activity, because it calls for both judgment and imagination to select one from many alternatives. 3. A Decision is in act of choice wherein a manger forms a conclusion about what must be done under a given situation. 4. Decision making involves only one alternative.
    (A)   1,3 & 4 are incorrect statements
    (B)   All of the above are incorrect statements
    (C)   Only 4 is incorrect statement
    (D)   All of the above are correct statements

16   A —– is a conclusion of a process by which one chooses between two or more available alternative courses of action for the purpose of attaining goals.
    (A)   Organizing
    (B)   Decision Making
    (C)   Controlling
    (D)   Designing

17   Read the following statements and identify the correct option for characteristics suited to the statements:   1. It is the knacks of getting other people to follow you and to do willingly the things you want them to do.   2. It means to inspire confidence & trust so that there is maximum cooperation from the employees within the control of manager.   3. It is the ability to persuade others to seek defined objectives enthusiastically.
    (A)   Leadership Qualities
    (B)   Quality of Supervisors
    (C)   Responsibility of Top-level Management
    (D)   None of the above

18   Following types of information is passes through the foreman.
    (A)   Vertically Upward
    (B)   Vertically Downward
    (C)   Both a & b
    (D)   None of the above

19   A ——–is the person who actually gives practical shape to the policies of the enterprise with the help of workmen
    (A)   Foreman/Supervisor
    (B)   Gang Manager
    (C)   First Link Manager
    (D)   Speed Manager

20   ____________________is a vital link or mediator between management & worker.
    (A)   Supervisor
    (B)   Gang Manager
    (C)   First Link Manager
    (D)   Speed Manager

21   A —– is a generally designated by supervisor (in most of the industries) is a person in charge of and coordinator of, the activities of the group of workers engaged in a one type of task.
    (A)   First Line Manager
    (B)   Foreman
    (C)   Time Keeper
    (D)   Gang Manager

22   In case of piecework, due to non-availability of fixed minimum piece rate, the employer has to pay —– to the employee.
    (A)   Negotiated Rate
    (B)   Over time rate
    (C)   Minimum time rate
    (D)   Lump sum amount

23   Every control system has at least four elements, viz.:
    (A)   Detector or Sensor, Assessor, Effector and Communication Network.
    (B)   Actuators, Control Unit, Sender, Receiver
    (C)   Sensor, Transducer, Transformer, Control Unit
    (D)   Communication Network, Decoder, Encoder, Receiver

24   Management audit is a technique to keep a check on the performance of:
    (A)   Company
    (B)   Management of the company
    (C)   Shareholders
    (D)   Customers

25   Controlling function of an organization is:
    (A)   Forward looking
    (B)   Backward looking
    (C)   Forward as well as backward looking
    (D)   None of the above

26   An efficient control system helps to:
    (A)   Accomplishes organizational objectives
    (B)   Boosts employee morale
    (C)   Judges accuracy of standards
    (D)   All of the above

27   Following are the corrective actions might involve in Control Process by Management except:
    (A)   training of employees if the production target could not be met
    (B)   assigning of additional workers and equipment to the project
    (C)   permission for overtime work
    (D)   Fire the worker who failed to achieve target

28   —–is an important principle of management control based on the belief that an attempt to control everything results in controlling nothing.
    (A)   Management by Objectives
    (B)   Management by Exception
    (C)   Participative Management
    (D)   Critical Path Method

29   “A good control system ensures that employees know well in advance what they are expected to do and what are the standards of performance on the basis of which they will be appraised.” This statement focuses on which importance aspect of Controlling:
    (A)   Improving Employee Motivation
    (B)   Judging accuracy of standards
    (C)   Accomplish organizational goals
    (D)   Making efficient use of resources

30   Control must be tailored to following factors except:
    (A)   Plans and positions
    (B)   The individual managers and their responsibilities
    (C)   Leadership & Motivation
    (D)   The need for efficiency & effectiveness

31   There are following types of control except:
    (A)   Pre-Control
    (B)   Concurrent Control
    (C)   Feedback Control
    (D)   Advanced Control

32   The advanced and quantitative technique used for managerial control is —–
    (A)   PERT
    (B)   Budget
    (C)   Operational Audit
    (D)   BEA

33   The traditional device which is widely used for managerial control is —–
    (A)   Budget
    (B)   Break Even Analysis
    (C)   Statistical Data
    (D)   All of the above

34   Control that takes place before work is performed is known as —–
    (A)   Pre-Control
    (B)   Concurrent Control
    (C)   Feedback Control
    (D)   Advanced Control

35   “One of the most frustrating situations managers can find themselves in is knowing that something is going wrong in their company/agency/department and not knowing exactly where the responsibility for the trouble lies”. This type of problem is relating and responsible with which of the management function:
    (A)   Planning
    (B)   Controlling
    (C)   Organizing
    (D)   Coordinating

36   The following list is some of the common mistakes supervisors have made while trying to delegate except:
    (A)   Unclear Delegation
    (B)   Supervise too closely
    (C)   Improper selection of subordinates
    (D)   Motivate the subordinates for active involvement

37   Effective supervisors getting out and understanding the day-to-day operation firsthand. He knowing his people as individuals and being known by them. Real involvement on the part of the supervisor reaps two advantages. First, it will provide his with knowledge about his section that is unobtainable any other way. Secondly, frequent interaction with people promotes what managerial experts call a “therapeutic climate” –the supervisor demonstrates concern for the workers” daily performance,
    (A)   To get involved
    (B)   To open up for communication
    (C)   Give a chance to subordinate for development
    (D)   To provide feedback

38   Any control system has four important elements. Which element helps in comparing the actual results with the standard or expected results?
    (A)   A detector
    (B)   An assessor
    (C)   An effector
    (D)   Communication network

39   The day-to-day activities of an organization are controlled by:
    (A)   Management Control System
    (B)   Operational Control System
    (C)   Both (a) and (b)
    (D)   None of the above

40   By what process do managers influence other members of an organization to implement organization’s strategies?
    (A)   Motivation
    (B)   Training
    (C)   Management Control
    (D)   Leading

41   Following are not the causes of deviation in controlling process?
    (A)   Newly purchased machinery
    (B)   Obsolete Machinery
    (C)   Defective process and physical condition of physical equipment
    (D)   Defective Machinery

42   Leadership is a function of all the following factors except:
    (A)   Work group
    (B)   Product or Service
    (C)   Leader
    (D)   Situation

43   When management pays attention to more important areas and when day to day routine problems is looked after by lower-level management, it is known as:
    (A)   Management by Objectives
    (B)   Management by Exception
    (C)   Participative Management
    (D)   Critical Path Method

44   In the process of controlling management certain steps are normally taken which includes:   1. analyze the actual performance   2. finding out the reasons for discrepancies   3. evaluating the performance   4. establishing the standards of work performance, the correct sequence in which these steps are usually taken is:
    (A)   .4,1,2,3
    (B)   1,4,2,3
    (C)   1,4,3,2
    (D)   4,1,3,2

45   Which of the following is the origin of any motivated behavior?
    (A)   Need
    (B)   Drives
    (C)   Goals
    (D)   Wants

46   The higher quality of managers and their subordinates the less the need for —–
    (A)   Direct control.
    (B)   Preventive control
    (C)   Tactical control
    (D)   Strategic control.

47   Can banking be treated as an industry?
    (A)   Yes, as a public utility service
    (B)   No as there is no production Activity in banking
    (C)   No as Banking comes under finance ministry
    (D)   No as finance sector has different regulator

48   The General Manager’s meeting was most likely a result of the following management function:
    (A)   Organizing
    (B)   Planning
    (C)   Decision-Making
    (D)   Controlling

49   Leadership can —– subordinates to help the organization achieve its goals.
    (A)   Motivate
    (B)   Communicate
    (C)   Direct
    (D)   All of the above

50   Which type of decision making is carried out by lower-level management and deals with specific day-to-day processes?
    (A)   Top level decision making
    (B)   Operational decision making
    (C)   Administrative decision making
    (D)   Mid-level decision making

51   The process by which a sender transmits content is known as —–
    (A)   Encoding
    (B)   Decoding
    (C)   Feedback
    (D)   Receiver

52   According to Abraham Maslow, the most elevated / higher type of need is —–
    (A)   Self-actualization
    (B)   Physiological
    (C)   Esteem
    (D)   Safety

53   It is interesting and inspiring to know about N. R. Narayan Murthy, Ex-Chairman of Infosys, an IT legend, institution builder, a leader par excellence and embodiment of directing abilities. He started his career as head of the computer center at IIM, Ahmadabad. He started Infosys, a small software company along with his friends in 1981 and turned it into a global IT company by 2002. He was the chief mentor, CEO of the company for two decades. During that time, he took the company to unimaginable
    (A)   Managers are important but leaders are vital for lasting organizational success.
    (B)   A leader not only commits his followers to organizational goals but also pools needed resources, guides and motivates subordinates to reach the goals.
    (C)   A leader maintains personal relations and helps followers in fulfilling their needs. He provides needed confidence, support and encouragement and thereby creates congenial work environment.
    (D)   All of the above

54   Some examples of employee recognition are as below except one:
    (A)   Congratulating the employee for good performance
    (B)   Displaying on the notice board or in the company newsletter about the achievement of employee.
    (C)   Installing award or certificate for best performance.
    (D)   Firing an employee for giving suggestions for improvement

55   HCL Technologies has formulated a rather innovative approach to management, where employees come before customers. Every employee ranks their boss, their boss’s boss, and at least three other company managers on a 1-to-5 scale. Then the results are posted online for everyone to see. This company realizes that satisfied and secure employees can best focus on customer success. HCL has formed new strategic alliances, and is embarking on a rather innovative approach to shared risk with customers.
    (A)   Leadership & Team Work
    (B)   Motivation & Controlling
    (C)   Directing & Controlling
    (D)   Motivation & Organizing

56   According to Harold Koontz and Heinz Weinrich “Leadership is the art or process of ___________”. This is defined by:
    (A)   influencing people so that they will strive willingly and enthusiastically
    (B)   influencing people towards the achievement of group goals
    (C)   A & B both
    (D)   None of the above

57   Motivation refers to the way in which urges, drives, desires, aspirations, strivings or needs direct, control and explain the behavior of human beings. This is defined by:
    (A)   William G. Scout
    (B)   Mc Farland
    (C)   Dubin
    (D)   Fred Luthans

58   According to William G. Scout, Motivation means —–
    (A)   a process of stimulating people to action to accomplish desired goals
    (B)   a process of directing people to action
    (C)   a process of setting goals for workers to action
    (D)   None of the above

59   Following are certain statements about a good leader. Rectify the statement which is found to be incorrect.   (a) He is empathetic and listens to others.   (b) He is competent thus, does everything alone.   (c) He has to be very good-looking else people will not like him.   (d) He likes to generate team spirit and works with the people as a team.
    (A)   a & d – Incorrect
    (B)   a, b & c – Incorrect
    (C)   b & c – Incorrect
    (D)   all the above – Incorrect

60   Identify the following type of communication on the basis of channel, direction and mode of communication. “A typist informs his fellow typist during the lunch-break about the rude behavior of her supervisor.”
    (A)   Formal, Downward, Verbal
    (B)   Formal, Upward, Verbal
    (C)   Informal, Horizontal, Verbal
    (D)   Informal, Horizontal, Verbal

61   Identify the following type of communication on the basis of channel, direction and mode of communication. “The sales assistants discussing with his friend regarding customers” behavior.”
    (A)   Formal, Downward, Verbal
    (B)   Formal, Upward, Verbal
    (C)   Informal, Horizontal, Verbal
    (D)   Informal, Horizontal, Verbal

62   Identify the following type of communication on the basis of channel, direction and mode of communication. “The supervisor sending an explanation to the General Manager stating the performance of his department.”
    (A)   Formal, Downward, Verbal
    (B)   Formal, Upward, Verbal
    (C)   Informal, Horizontal, Verbal
    (D)   Informal, Horizontal

63   Identify the following type of communication on the basis of channel, direction and mode of communication. “The General Manager seeking explanation from a supervisor for poor performance in his department.”
    (A)   Formal, Downward, Verbal
    (B)   Formal, Upward, Verbal
    (C)   Informal, Horizontal, Verbal
    (D)   Informal, Horizontal, Downward

64   The control process is based on _____________
    (A)   Clear standards
    (B)   disciplinary action
    (C)   Misleading standards
    (D)   All of the above

65   Empowerment means_____
    (A)   giving employees the authority
    (B)   giving employees the responsibility
    (C)   to respond quickly to customer requests by giving authority and responsibility
    (D)   All of the above

66   The most effective leader is one who:
    (A)   makes managerial decisions without consulting others
    (B)   works with managers and employees to make decisions
    (C)   has the leadership style most appropriate to the situation and the employee involved?
    (D)   none of the above

67   Coordinating people and human resources to accomplish organizational goals is the process of:
    (A)   planning.
    (B)   directing.
    (C)   management
    (D)   leadership

68   Principal of Taylor and Fayol are mutually complementary. One believed that management should not close its ears to constructive suggestion made by the employees, while the other suggested that a good company should have an employee suggestion system, whereby suggestions which result in substantial time or cost reduction should be rewarded. Identify and explain the principles of Taylor and Fayol referred in the above paragraph.
    (A)   Cooperation
    (B)   Team Work
    (C)   Initiative
    (D)   All of the above

69   Which of these statements best describes the concept of reinforcement (strengthening or forced)?
    (A)   Rewards are negative reinforcements.
    (B)   Punishment and reward are both reinforcements.
    (C)   Punishment cannot be reinforcements
    (D)   Punishment can never be fair

70   Which of the following is an advantage of group decisions making?
    (A)   Compromise & bargaining happens
    (B)   Quick decision making
    (C)   Time required is more
    (D)   Variety of approaches to find possible problem solutions

71   Supervisors have the tendency to spend most of their time on this function:
    (A)   Directing
    (B)   Controlling
    (C)   Planning
    (D)   Staffing

72   The upper limit of employees or subordinates a supervisor can effectively manage is called:
    (A)   Span of control
    (B)   Span of manpower
    (C)   Span of organization
    (D)   Span of functions

73   Which of the following will help motivate employees?
    (A)   Compromise on poor performance
    (B)   Ask for performance and set standards
    (C)   Use positive reinforcement, and generalize it
    (D)   Use the same methods of reinforcement for everyone

74   Which of the following three factors affects an employee’s motivation?
    (A)   Attitude, interests and needs
    (B)   Attitude, interests and salary
    (C)   Attitude, interests and working conditions
    (D)   Attitude, needs and salary

75   While taking disciplinary action, you should —–
    (A)   Argue with the employee
    (B)   Allow employee to speak for the others involved
    (C)   Make the disciplinary process as formal as possible
    (D)   Enforce policies and rules with consistency

76   The following is (are) the element(s) of control
    (A)   Authority and knowledge
    (B)   Guidance and direction
    (C)   Constraint and restraint
    (D)   All of the above

77   ——-is a process of influencing people.
    (A)   Motivation
    (B)   Leadership
    (C)   Delegation
    (D)   Controlling

78   The old control technique(s) which were used through years is (are)
    (A)   Unity of policies
    (B)   Break-even analysis
    (C)   Budgetary control
    (D)   All of the above

79   Communication barrier(s) in the international environment is (are)
    (A)   Loss by transmission
    (B)   Loss by poor retention
    (C)   Poor listening
    (D)   All of the above

80   The external factor(s) that limit control is (are)
    (A)   govt. policies
    (B)   Market changes
    (C)   Economic changes
    (D)   All of the above

81   Which of the following would be included in the “controlling function”?
    (A)   measuring results against corporate objectives
    (B)   explaining routines
    (C)   setting standards
    (D)   giving assignments

82   Empowerment is related to:
    (A)   planning
    (B)   organizing
    (C)   directing
    (D)   controlling

83   Motivation is related to:
    (A)   planning
    (B)   controlling
    (C)   leading
    (D)   tactical decisions

84   Supervisory management spends most of his/her time:
    (A)   planning and controlling.
    (B)   directing and controlling
    (C)   planning and organizing
    (D)   organizing and controlling

85   Guiding and supervising the efforts of subordinates towards the attainment of the organizational goals describes the function of:
    (A)   planning
    (B)   organizing
    (C)   directing
    (D)   controlling

86   Directing function of management embraces activities of:
    (A)   issuing orders to subordinates
    (B)   supervising subordinates
    (C)   providing leadership and motivation to subordinates
    (D)   all of these

87   Adequate motivation of employees results in:
    (A)   fostering in-disciplines among the subordinates
    (B)   boosting the morale of the subordinates
    (C)   decreasing the productivity of subordinates
    (D)   all of these

88   Establishing standards, comparing actual results with standards and taking corrective actions are the steps included in the process of:
    (A)   planning
    (B)   controlling
    (C)   directing
    (D)   organizing

89   The last function in the sequence, which culminates in the attainment of organization objectives is:
    (A)   organizing
    (B)   coordinating
    (C)   controlling
    (D)   planning

90   In comparison to top level managers, a first -line supervisor will spend more time in:
    (A)   direction of subordinates
    (B)   policy making
    (C)   public relations
    (D)   long range planning

91   Which level of management would be most involved in the function of directing and controlling?
    (A)   top
    (B)   middle
    (C)   lower
    (D)   all of these

92   Elaborating decisions can —–
    (A)   Create confusion among workers
    (B)   Avoid confusion among workers
    (C)   Create problems to workers
    (D)   Increase work load of workers

93   The decision making for controlling of any process has several characteristics. Which of the following wing is NOT typically included?
    (A)   it is goal oriented
    (B)   it occurs in sequential chains
    (C)   it occurs over time
    (D)   it cannot be learned in the classroom

94   The decision-making process is conducted in three different ways. Which is NOT a typically method?
    (A)   intuitively
    (B)   based on judgment
    (C)   by fate
    (D)   by a problem-solving process.

95   The decision making for the purpose of controlling is made up of:
    (A)   diagnosis
    (B)   discovery of alternatives
    (C)   analysis of alternatives
    (D)   all of these

96   Following are the ways to elaborate decisions —–
    (A)   Write on notice board
    (B)   In written format
    (C)   In meetings
    (D)   All of the above

97   Creative behavior is made more likely:
    (A)   when it is rewarded
    (B)   when the level of stress is appropriate
    (C)   when adequate time is available for considering a problem
    (D)   All of these

98   Participation of groups while decision making and elaborating decisions is helpful in minimizing deviations but one disadvantage of group participation in decision making is ——
    (A)   too much time required
    (B)   knowledge available
    (C)   motivation of the members
    (D)   effect on morale

99   Top management decision making for the purpose of controlling is distinctively characterized by:
    (A)   more uncertainty and less reliance on judgment
    (B)   more uncertainly and greater reliance on judgment
    (C)   less uncertainly and greater reliance on judgment
    (D)   less uncertainly and less reliance on judgment

100   Guidelines for establishing vertical layers include all but which one of the following:
    (A)   keep the number of levels to a minimum
    (B)   place decision making at the highest level it can be efficiently handled
    (C)   avoid duplication in the chain of command
    (D)   authority and responsibility should be clearly defined.

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