Industrial Engineering and Quality Control (IEQ)-3

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Multiple Choice Questions (MCQs)

1   The percent of the sample means will have values that are within ±3 standard deviations of the distribution mean is
    (A)   95.5
    (B)   96.7
    (C)   97.6
    (D)   99.7

2   Which of these is called the centre of mass of the sample data?
    (A)   Sample variance
    (B)   Median of the data
    (C)   Arithmetic mean of the data
    (D)   The number having the highest frequency

3   The standard deviation does not reflect the magnitude of the sample data, only the scatter about the average
    (A)   TRUE
    (B)   FALSE

4   A team wants to illustrate which defect types are occurring most frequently. The quality tool they would use is a:
    (A)   Run Chart
    (B)   Pareto Chart
    (C)   Stratification
    (D)   Ishikawa Diagram

5   Normal variance in the operation of processes is due to:
    (A)   Assignable causes
    (B)   Chance causes
    (C)   External causes
    (D)   Special causes

6   What is QA?
    (A)   It is the measurement of degree to which a product satisfies the need
    (B)   Any systematic process used to ensure quality in the process
    (C)   Process of identifying defects
    (D)   It is a corrective tool

7   What do QA and QC stand for?
    (A)   Quality Assurance and Queuing Control
    (B)   Quality Adjustment and Quality completion
    (C)   Quality Assurance and Quality control
    (D)   Quality Adjustment and Queuing control

8   Which of the following option is correct regarding QA and QC?
    (A)   QC is an integral part of QA
    (B)   QA is an integral part of QC
    (C)   QA and QC are independent to each other
    (D)   QC may or may not depend on QA

9   Which of the following option is not correct regarding QA and QC?
    (A)   Process capabilities should be monitored on intermittent basis
    (B)   Measuring equipment’s must have a calibration certificate
    (C)   Normally many inspections are done during the process of manufacturing
    (D)   QA depends on the activities of the entire company

10   Which of the following is an example of QA?
    (A)   Verification
    (B)   Software testing
    (C)   Validation
    (D)   Documentation

11   What is the first step of QA?
    (A)   Development of standards
    (B)   Identification of customer need
    (C)   Servicing
    (D)   Material control

12   Arrange the steps of QA in ascending order?
    (A)   Customer needs, material control, design development, process control, marketing
    (B)   Material control, process control, customer need, design development, finished product
    (C)   Customer needs, design development, material control, process control, finished product
    (D)   Material control, servicing, process control, material control, design development

13   Total Quality Management (TQM) focuses on
    (A)   Employee
    (B)   Customer
    (C)   Both (a) and (b)
    (D)   None of the above

14   Which of the following option involves material and component control?
    (A)   Development of standards
    (B)   Development of specification
    (C)   Quality control
    (D)   Feedback

15   A six sigma process has defect level below _____ defects per million opportunities
    (A)   3.4
    (B)   4.5
    (C)   5.6
    (D)   6.7

16   Process control is carried out
    (A)   Before production
    (B)   During production
    (C)   After production control
    (D)   All of the above

17   Quality control is aimed at ___?
    (A)   Maintaining the desired quality
    (B)   Exceeding the desired quality
    (C)   Continuously improving the quality
    (D)   Following the quality

18   The concepts of quality planning, quality control, quality improvement known as ‘Trilogy of quality’ was introduced by ____________
    (A)   Philip B. Crosby
    (B)   Edward Deming
    (C)   A. Shewhart
    (D)   Dr. Juran

19   The effort required for locating and fixing an error in an operational program is
    (A)   Testability
    (B)   Maintainability
    (C)   Usability
    (D)   Efficiency

20   The contributors to poor quality in an organization are
    (A)   Lack of involvement by management
    (B)   Lack of knowledge about quality
    (C)   Time constraints
    (D)   A and B

21   According to a quality expert, accomplishing quality requires “a thought revolution by management”. Name the quality expert
    (A)   Dr. W. Edwards
    (B)   Dr. Ishikawa
    (C)   Dr. Shewart
    (D)   Harold S. Geneen

22   Achieving quality is easy
    (A)   TRUE
    (B)   FALSE

23   “Accomplishing quality required a thought revolution by management”, was said by
    (A)   Ishikawa
    (B)   Deming
    (C)   Harold S. Geneen
    (D)   Dr. Barry W. Boehm

24   “Failure to enforce standards” as a contributor to poor quality belongs to which category?
    (A)   Lack of involvement by management
    (B)   Lack of knowledge

25   To achieve quality (i.e., defect free products and services), we require
    (A)   Close cooperation between management and staff
    (B)   Commitment
    (C)   An environment in which quality can flourish
    (D)   All of the above

26   Quality is not a long-term strategy
    (A)   TRUE
    (B)   FALSE

27   PDCA (Plan-Do-Check-Act) cycle is developed by
    (A)   Deming
    (B)   Dr. Shewhart
    (C)   Ishikawa
    (D)   Harold S. Geneen

28   Drawing control charts requires
    (A)   Adjusting the machines
    (B)   Teamwork training of workers
    (C)   Top management involvement
    (D)   Calculation of statistics from data

29   Creativity requires
    (A)   Control charts
    (B)   Complete knowledge of vendor’s capability
    (C)   Managing the quality of ideas generated
    (D)   Facilitation

30   Seven basic tools of quality include
    (A)   Team meetings
    (B)   Management meeting regularly with workers
    (C)   Workers’ toolkit
    (D)   Histogram

31   Computer should not be used with SQC.
    (A)   TRUE
    (B)   FALSE

32   The chart used to monitor attributes is
    (A)   Range chart
    (B)   Mean chart
    (C)   P chart
    (D)   All of the above

33   Central tendency of a process is monitored in
    (A)   Range chart
    (B)   Mean chart
    (C)   P chart
    (D)   C chart

34   Dispersion of a process is monitored in
    (A)   Range chart
    (B)   Mean chart
    (C)   P chart
    (D)   C chart

35   Which of the following is not a control chart used in statistical quality control?
    (A)   X̅ chart
    (B)   R chart
    (C)   P chart
    (D)   SIMO chart

36   In X̅ and R charts, R represents
    (A)   Rejections
    (B)   Range
    (C)   Repeatability
    (D)   Randomness

37   Which of the following gives actual measurement of any specific dimension?
    (A)   Inspection by variables
    (B)   Inspection by attributes
    (C)   Both a and b
    (D)   None of the above

38   What is the graph (frequency vs. cell) shown below called as?

    (A)   Bar diagram
    (B)   Frequency histogram
    (C)   Frequency bar chart
    (D)   None of the above

39   Who can develop a poka-yoke device?
    (A)   Founder
    (B)   Co-Founder
    (C)   Manager
    (D)   Anyone in the organization

40   Kaizen requires little investment but great effort to maintain it.
    (A)   TRUE
    (B)   FALSE

41   Which of the following does Kaizen improvement process not focus on?
    (A)   5S
    (B)   Poka-Yoke
    (C)   Just-in-time principles
    (D)   Improvement by innovation

42   Which of the following is not the aim of Kaizen process?
    (A)   To make processes efficient
    (B)   To make processes effective
    (C)   To make processes controllable
    (D)   To make processes uncontrollable

43   Plan-do-study-act cycle is a procedure to ————–
    (A)   Overall improvement
    (B)   Continuous improvement
    (C)   Permanent improvement
    (D)   Immediate improvement

44   ————– is not a process tools for TQM systems
    (A)   Process flow analysis
    (B)   Histograms
    (C)   Plier
    (D)   Control charts

45   A scatter diagram represents the relationship between ——— and ——–
    (A)   Cause, effects
    (B)   Cause, problem
    (C)   Effects, output
    (D)   Production, productivity

46   The frequency distribution of a numerical data can be graphically represented by a ——
    (A)   Histogram
    (B)   Telegram
    (C)   Monogram
    (D)   Anagram

47   Pareto diagram is named after ——–
    (A)   Vilfredo Pareto
    (B)   William Deming
    (C)   Joseph Juran
    (D)   Philip Crosby

48   The graphical representation of the total frequencies of occurrence of each type of defects type against the various defect types will be called as ————
    (A)   Check sheet
    (B)   Pareto chart
    (C)   Histogram
    (D)   Control charts

49   Pareto chart identifies the ———— defects not the ———— defects.
    (A)   The most important, the most frequent
    (B)   The most frequent, the most important
    (C)   The smallest defects, the largest defects
    (D)   The largest defects, the smallest defects

50   In Cause and Effect diagram, what procedure is adopted?
    (A)   First defects are identified and then the corresponding effects on working of product is determined
    (B)   First defects in a product are identified and then, the corresponding causes are discovered
    (C)   First causes of defects are plotted then the effects of them, i.e. defects are identified
    (D)   Causes and their effects are identified simultaneously

51   Which of these is a useful plot for identifying a potential relationship between two variables of a process?
    (A)   Pareto chart
    (B)   Defect concentration diagram
    (C)   Scatter diagram
    (D)   Stem and Leaf plot

52   Which of the following statement is incorrect related to the QFD process?
    (A)   Improves customer satisfaction
    (B)   Promotes teamwork
    (C)   Demotes better understanding of customer demands
    (D)   Focuses on the design efforts

53   Which of the following is not a tangible benefit of the QFD process?
    (A)   Reduction in start-up and engineering cost
    (B)   Increase of overall costs
    (C)   Reduction in development time
    (D)   Early identification of high-risk areas

54   The use of QFD process leads to —– efficient allocation of resources.
    (A)   Less
    (B)   Very less
    (C)   More
    (D)   Equally

55   Which of the following elements is not part of the structure of quality circle in an organization?
    (A)   Top management
    (B)   Steering committee
    (C)   Non-members
    (D)   Student

56   The top-level management in an organization influences the successful implementation of the concept of the quality circle.
    (A)   TRUE
    (B)   FALSE

57   ——- should be lenient enough to financially support quality circle projects.
    (A)   Top management
    (B)   Coordinator
    (C)   Student
    (D)   Teacher

58   Quality circle is also known as ———
    (A)   Quality Control Circle
    (B)   Quality Rectangle
    (C)   Quality Square
    (D)   Quality Ellipse

59   Which of the following is not an alternative name of quality circle?
    (A)   Human resources circle
    (B)   Productivity circle
    (C)   Excellence circle
    (D)   Loss circle

60   Quality circle identifies analyses and solves quality, cost reduction and any other problem in their work area.
    (A)   TRUE
    (B)   FALSE

61   Which of the following is not an attribute of Quality Circle?
    (A)   It is a form of participation management
    (B)   It is a human resource development technique
    (C)   It is a problem solving technique
    (D)   It is not a human resource development technique

62   Quality circle ——- job involvement
    (A)   Neglects
    (B)   Demotes
    (C)   Promotes
    (D)   Accuses

63   Quality circles ——- problem solving capability
    (A)   Create
    (B)   Delete
    (C)   Stop
    (D)   Eradicates

64   Quality circle develops ——- awareness for safety.
    (A)   Greater
    (B)   Lesser
    (C)   No
    (D)   Diminishing

65   What is QA?
    (A)   It is the measurement of degree to which a product satisfies the need
    (B)   Any systematic process used to ensure quality in the process
    (C)   Process of identifying defects
    (D)   It is a corrective tool

66   Modern quality has evolved through the following stages
    (A)   Inspection and TQM
    (B)   Inspection and Quality Assurance
    (C)   Inspection and Quality Control
    (D)   Inspection, Quality Control, Quality Assurance, and TQM

67   Inspection assures that
    (A)   The process is in control
    (B)   Workers are motivated
    (C)   Product meets specifications
    (D)   Quality problems are solved

68   ——- is a group of workers from the same area who usually meet to discuss their problems, investigate, recommend solutions and to corrective actions
    (A)   Quality problems
    (B)   Quantify value
    (C)   Quality circle
    (D)   None of these

69   Which relates from following for any physical or chemical property such as dimension, temperature, pressure, or other such requirements to define the nature of product or service?
    (A)   Quality of product
    (B)   Quality of service
    (C)   Quality of production
    (D)   Quality characteristic

70   Which of the following is not a type of inspection?
    (A)   Backward inspection
    (B)   Inward inspection
    (C)   In-process inspection
    (D)   Final inspection

71   Which of the following quality characteristics are measurable?
    (A)   Rejections due to flaws
    (B)   Cracks
    (C)   Weight
    (D)   Breakages

72   Which of the following is not an objective of an inspection?
    (A)   In-process inspection
    (B)   Receiving inspection
    (C)   Manufacture the product without inspection of raw material
    (D)   Customer satisfaction

73   Which one is the function of inspection department?
    (A)   Tool inspection
    (B)   Raw material inspection
    (C)   Both A and B
    (D)   None of these

74   Which one is the Advantage of Centralized Inspection?
    (A)   Co-ordination between labor and Inspector
    (B)   Barrier in production
    (C)   Use of less equipment
    (D)   Both A and C

75   Which one of the following steps would lead to interchangeability?
    (A)   Quality control
    (B)   Process planning
    (C)   Operator training
    (D)   Product design

76   Which of the following inspection procedures is not suitable for centralized inspection?
    (A)   Incoming materials inspection
    (B)   Finished product inspection
    (C)   Inspection of heavy products
    (D)   Inspection of high precision parts of delicate products

77   Two major components of fitness of use are Quality of Design and ————–.
    (A)   Quality of Conformance
    (B)   Quality of Service
    (C)   Quality of Specification
    (D)   Quality of Manufacturing

78   The degree to which the design specifications are followed during manufacturing is known as
    (A)   Quality of design
    (B)   Quality of conformance
    (C)   Quality of testing
    (D)   None of the mentioned

79   Quality of design encompasses requirements and specifications of the system.
    (A)   TRUE
    (B)   FALSE

80   Which formula is used to calculate quality of performance?
    (A)   Quality of performance = quality of design + quality of conformance
    (B)   Quality of performance = quality of design – quality of conformance
    (C)   Quality of performance = quality of design + availability
    (D)   None of the above

81   Quality also can be looked at in terms of user satisfaction which includes
    (A)   A compliant product
    (B)   Good quality output
    (C)   Delivery within budget and schedule
    (D)   All of the mentioned

82   Internal benefit of quality is
    (A)   Reduces cost
    (B)   Increases customer retention
    (C)   Increased profit
    (D)   All of these

83   Measure of reliability is given by ——
    (A)   Mean Time between successes
    (B)   Mean reliable
    (C)   Mean Time between failures (MTBF).
    (D)   MTTR

84   In Reliability, MTBF stands for
    (A)   Mean Time Batch Forecasting
    (B)   Maximum Time Batch Failures
    (C)   Mean Time between Failures
    (D)   Mean Time between Forces

85   Speedometer is a
    (A)   Display giving quantitative measurements
    (B)   Display giving state of affair
    (C)   Display indicating predetermined settings
    (D)   None of the above

86   When large force is required to operate, the type of control used is
    (A)   Knobs and switches
    (B)   Levers and wheels
    (C)   Push buttons
    (D)   None of the above

87   Ergonomic risk factors and injuries result in direct and indirect costs for employers and employees.
    (A)   TRUE
    (B)   FALSE

88   In context of man-machine system, the type of visual display is
    (A)   Check display
    (B)   Qualitative display
    (C)   Quantitative display
    (D)   All of these

89   Ergonomics principle suggests that
    (A)   Monitoring displays should be placed outside peripheral limitations
    (B)   Glow-in-the dark dials made of reflective substances are good for viewing in the nights
    (C)   Visual systems should be preferred over auditory systems in noisy locations
    (D)   All of the above

90   Neutral position is:
    (A)   The position that places the least amount of stress on the body
    (B)   The most difficult position for the body to hold
    (C)   A safe position that protects only the back
    (D)   The only position you can work in

91   What is the definition of ergonomics?
    (A)   How a person interacts with a product and their environment
    (B)   The study of the measurements and proportions of the human body
    (C)   Examining how well a product performs in the market

92   Most doorways are built to fit which percentile?
    (A)   5th
    (B)   50th
    (C)   75th
    (D)   95th

93   Anthropometrics is the scientific study of
    (A)   Making products safe
    (B)   Making products comfortable
    (C)   The measurements and proportions of the human body
    (D)   Hands

94   Any designed product has to be an appropriate size for the
    (A)   Children
    (B)   Public
    (C)   Designer
    (D)   User

95   When Anthropometrics are applied to a product, it makes the product
    (A)   Ergonomic
    (B)   Economic
    (C)   Aeronomic
    (D)   Autonomic

96   —– is the use of body measurements to determine the optimum size for products for comfortable and efficient use.
    (A)   Ergonomics
    (B)   Anthropometrics
    (C)   Qualitative
    (D)   Quantitative

97   Before referring to the anthropometric tables, we should determine —— are relevant to the product we are designing?
    (A)   Which body parts
    (B)   The upper limits
    (C)   The lower limits
    (D)   With ergonomics standards

98   Which percentile measurements would you use if you wanted to design the height of a chair?
    (A)   Average measurements
    (B)   95th percentile
    (C)   5th percentile

99   To design the non-adjustable seat of a public transport system for population, which percentile of the popliteal height (Anthropometric parameter) will be chosen for the maximum seat height
    (A)   5th
    (B)   50th
    (C)   95th
    (D)   75th

100   Which percentile of the population should be considered when designing a minimum seat breadth?
    (A)   5th
    (B)   50th
    (C)   95th
    (D)   75th

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